What do I do if my shipment hasn't arrived within the given time frame?
If your parcel is late arriving and you are an international customer, please follow the steps below to ensure your goodies are found as soon as possible.
**NOTE** Please allow 10 working days for ALL International deliveries, not including the day your order was placed.
1. Ring your local post provider and use the reference number given in your shipment email.
2. If they can not help you, please email us at [email protected] and quote your order number found in your confirmation email, as well as the NAME the order was placed under. Please also confirm with us if you have already contacted your local post provider or not. It is sometimes very difficult for us to track parcels from this end. Our providers then have to call your providers etc which takes extra time, this is why we suggest you try to contact them from your end first.
3. We will then ring our postal provider and gather more information about your order and respond to you as quickly as possible. Please keep in mind that once we lodge an inquiry it can take up to 3 days for us to hear back from them. We WILL contact you as soon as we have any more information on your order.
We will always endeavour to get your parcels to you ASAP. We pack and ship out on a daily basis so rest assured your order is on its way to you!!!